Lack of accessibility not only puts a damper on that guest’s meal, but also on the experience of the friends and family dining with them.
Your food may be incredible, but it will easily be overshadowed by a lack of accessibility.
If you absolutely can’t install an elevator, make sure your host knows to seat guests with disabilities at a table on the ground floor. These animals are legally allowed in restaurants, but must stay with their handler at all times (including when going to the restroom).
You and your staff are allowed to confirm with the guest that the dog is a service animal and what its tasks are.
While not specifically related to restaurant accessibility in terms of disabilities, consider putting baby changing stations in all bathrooms, regardless of gender.
You’ll be doing a service to dads and grandfathers dining out with their toddlers and babies.
This brings unnecessary frustration or embarrassment to the experience of disabled customers and their companions.
Many tasks that seem easy to others, from navigating the dining room to entering the restroom or simply being able to read the menu, are major challenges for many restaurant patrons.
If you have two floors to your dining room, see about installing an elevator.Parents of kids with sensory issues research restaurants before they go out, and if your reviews say your dining room is too loud and the lights are too harsh, they won’t see you as a viable family dining option.Consider installing sound dampeners to better control the noise levels in your dining room.And there are specific operational changes you can make in your restaurant to ensure the dining experience is wonderful for those guests.People with disabilities will be looking for easy access to entryways.
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Make sure there’s enough space for guests with wheelchairs and other mobility aids to follow your host with ease to their table.